Last Update: 12/23/2016
Weigel Stores, Inc. (Heron referred to as: “Weigel’s”) recognizes the importance of protecting the personal information of its customers, and Weigel’s is committed to protecting the privacy of such information in excess to applicable law.
Personal information is any data or information we receive from our customers that is considered to be personal in nature and not subject to public availability. This type of information includes
- Customer name
- Telephone number
- Checking account information
- Debit card number
- Credit card number
- Product purchase information
- Product purchase history
- Any other information that can be linked to a particular customer
Weigel’s does not use this information or share this information with third parties except as permitted by applicable law and as provided in this privacy notice. This notice explains how Weigel’s collects, handles and discloses personal information about its customers (including current and former customers).
Security of Personal Information
Weigel’s goal is to maintain your trust and confidence at all times when handling your personal information. The security of personal information about you is our top priority, and we protect this information by maintaining physical, electronic and procedural safeguards that exceed applicable law. We thoroughly train our employees in the proper handling of personal information. Employees that violate the privacy policies of Weigel’s are subject to disciplinary action, including termination of employment. When we use third parties (other companies) to provide services for us, we require those third parties to protect and maintain the confidentiality of the personal information they receive regarding our customers.
Collection of Personal Information
Use of Weigel’s Website
Third Party Websites
Use of the Internet by Children
Weigel’s follows all guidelines established under the Children’s Online Privacy Protection Act of 1998, and Weigel’s does not seek to obtain personal information regarding any child under the age of 18. However, Weigel’s cannot always determine the age of people who access and use our website. As a result, if you believe your minor child has provided us with personal information without your parental consent, we encourage you to contact us immediately to have this information removed from our database.
Use of Personal Information
The personal information that Weigel’s gathers from you is used to do the following:
- Complete your purchases
- Register you as a user of our website
- Prevent criminal activity in connection with your account
- Provide you with special offers and promotions
- Provide you with new product or service announcements
- Provide you with special event invitations (like grand openings of new stores)
- Conduct market research via surveys sent to you
- Reward you with special benefits for being a loyal customer
- Provide you with other important information regarding the products and services available at Weigel’s stores.
Your personal information is also used by Weigel’s to more fully understand our customers’ shopping habits, to modify our operations to better serve you, and to investigate and respond to customer requests, concerns and claims.
Disclosing of Personal Information
(i) to complete your purchases. For example, if you buy a product at a Weigel’s store using a credit card or a debit card, we have to share your card number and transaction information with the payment processing company and/or the card issuer in order to complete the transaction.
(ii) to better understand and serve our customers. For example, we may share with our marketing consultants certain information regarding the types of products our customers purchase and the volume of the products purchased in order to develop a plan to make those products more readily available to our customers.
(iii) to comply with applicable law. For example, we may receive a subpoena or court order from law enforcement authorities who are investigating potential fraud or questionable activities regarding a customer account, and we are required by law to provide certain personal information regarding our customers in response to the subpoena or court order. We will only give up this sensitive data when all other options are exhausted, and we are bound to do so by law.
No Contact Option
As stated above, Weigel’s may use your personal information to provide you with special offers and promotions, provide you with new product or service announcements, provide you with special event invitations (like grand openings of new stores), conduct market research via surveys sent to you, and provide you with other important information regarding the products and services available at Weigel’s stores. If you prefer not to receive this type of information from us, you can request to be placed on our “no contact” list by calling us at (865) 938-2042, by e-mailing us at loyaltysupport@weigel’s.com, or by mailing us a letter addressed to Weigel’s No Contact List, P.O. Box 650, Powell, Tennessee 37849.
Modifications to Personal Information
We update your personal information from time to time as we receive new data in connection with your purchases and your use of your Weigel’s Rewards Card. We will be able to better serve you if you provide us with any changes to your personal information as those changes occur. You may update your personal information through our website log-in to your account or by mailing your updated information to us at Weigel’s Stores, Inc., Attn: Rewards Card Program, P.O. Box 650, Powell, Tennessee 37849. In all cases, customers must furnish proof of identity in order to make changes to their account, in order to maintain the high standards for security we maintain.
Any e-mail transmission, including any attachments, is for the sole use of the intended recipient(s) identified in the “TO:” field, and may contain information that is protected by law from unauthorized disclosure. Any unauthorized review, use, disclosure or distribution of any email message and/or attachments to messages sent by Weigel’s to the intended recipient of the message is strictly prohibited. If you are not the intended recipient of a message sent by Weigel’s, please contact us by reply e-mail or by telephone at (865) 938-2042 and destroy the original message and any attachments and all copies thereof. In addition, if you are not the intended recipient of a message, you are not eligible to receive or accept any special offer contained or any attachments to the message, since it was intended for a different recipient.